Contact Us

TourSpecGolf – Golf To Impress

Tokyo, Japan
Osaka, Japan
Chiba, Japan
Las Vegas, USA – Administrative Office Only

Exceptional customer service is our #1 priority.

Golf to Impress and TourSpecGolf Customer Service representatives support our customers around the clock with specialists in Japan and North America.  Our company’s reputation for providing superior customer support reflects the high standards we require of ourselves and the brands we choose.

Your inquiry is never too big or too small for us. So please fill out the contact form at the bottom of the page and expect a quick response always within 1 business day.

 

PLEASE READ THE BELOW INFORMATION BEFORE EMAILING US.
The answer may be already there or it may help you get a more accurate answer from us more quickly.

 

Questions about Shipping & Returns:

We ship WORLDWIDE from JAPAN and all our prices are in US DOLLARS.

Shipping prices:  Add the items to your shopping cart to see the exact shipping price.

For your convenience, here are estimated shipping prices for single items:

–  Drivers:  $36
–  Fairway woods:  $28
–  Iron sets:  $68
–  Wedges:  $24
–  Putters:  $32
–  Shafts:  $18
–  Golf bags:  $96
–  Small accessories:  $12

Many of the questions about shipping and returns can be found in our Shipping and Returns Page here: http://blog.tourspecgolf.com/shipping-and-returns/

 

Questions on Product Stock Checks & Delivery Times:

Everything we sell is 100% authentic, guaranteed and warrantied.  Be aware of fake products on the market!
Please see our stance on counterfeit clubs and how to avoid them:  http://blog.tourspecgolf.com/beware-of-counterfeit-golf-clubs-on-the-internet/

If you are requesting a stock check or delivery times, please include in your email the exact product and specs (ie shaft, flex, loft, set makeup etc) you are interested in because delivery times vary from product to product.

 

Questions on Product Warranty:

We help you with product warranties.

All original (unaltered/unmodified by customers) clubs sold from Japanese manufacturers are guaranteed and warrantied from any manufacturer defects (length of warranty varies between manufacturers).

However many brands today require that you present the warranty slip attached to your brand new club in the case of a warranty claim.

For more information on Product Warranties, read our Shipping, Returns & Product Warranty page:  http://blog.tourspecgolf.com/shipping-and-returns/

 

Custom Clubs direct from the factory:

We work directly with the brand for your custom specs.

Many Japanese brands offer custom specs and builds for many of their clubs with Japan’s top performance shafts direct from the factory. Specs and options vary by manufacturer so please contact our custom clubs department below for all your options, availability and a price quote.

Brands that offer custom specs include: Taylormade Japan, Titleist Japan, Callaway Japan, Ping Japan, Tourstage, Srixon, XXIO, ONOFF, PRGR, Mizuno, Royal Collection, Honma, Maruman, Cleveland Japan, Epon Golf, Keigekiku Yururi, Sky Dream Jump, Miura Giken, Crazy, Kamui Works and more!

 

Questions on Custom Fitting Orders:

We offer personalized recommendations & custom specification fitting.

If you need a recommendation, please provide us as much info about your swing and game as possible so we can make proper suggestions. Every player is different and its not easy making suggestions over the internet though we try our best to do so and the more info you provide the better.

The following is an example of information you can provide if requesting recommendations of fittings:

• What is your handicap:
• What is your estimated swing speed:
• How far do you hit your driver total distance:
• How much of that is carry and how much run:
• How far do you hit your 7 iron:
• Are you a smooth or aggressive swinger:
• What is your tempo like, slow, average or fast:
• What is your bad shot ie slice, push, pull, hook:
• How often does your bad shot happen:
• Any other info about your swing ie too much spin, steep downblow, flat plane etc:
• What club are you currently using:
• What shaft and flex are you currently using:
• Please describe your current trajectory with this combo:
• What do you like or dislike about this combo:
• Where do you see your game going?
• What is your budget?

 

Contact Form:

Please Contact Us by directing your email to one of our departments below.

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